All orders shipped from joylux.com will be subject to sales tax, applicable in accordance with the tax code of the state to which the order will be shipped. Tax is estimated at the time an order is placed, and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.


We accept American Express, MasterCard, Visa, and Discover. Credit card information entered on the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.


You will receive an Order Confirmation email that will display the shipping address and estimated delivery date of your order. When your item ships from our warehouse, you will receive a Shipment Notification email. This email includes tracking number and delivery date. You can click the tracking number link to track your package. Track your order at any time by logging in to your account and clicking on Order Status.


NeoHeat & NeoBrief*: We will accept returns within 90 days of purchase, as long as the security seal is intact.

Heal Postpartum Panty: Due to the intimate nature of this product, we cannot accept returns.

All other products have a 30 day return policy.


Orders are shipped within 1 to 3 business days via USPS. To view recent orders, registered products, and shipping/tracking information, log in to your account at any time.


Mommy Matters provides a limited warranty on NeoHeat against manufacturer defect-related problems resulting from normal use of our devices. Please register your NeoHeat to activate your warranty.