Joylux provides a limited warranty against defects in materials or workmanship for one year under normal use conditions, provided you’ve registered your device within ninety (90) days from the date of purchase at https://mommymatters.com/pages/registration (for NeoHeat) or https://joylux.com/pages/registration (for vFit).
What is covered by this limited warranty?
This one-year limited warranty covers defects in materials and workmanship in the vFit or NeoHeat devices and their associated hardware accessories. Your one-year limited warranty is valid for you alone—the original purchaser—and cannot be transferred.
What is not covered by this limited warranty?
Joylux does not make any warranty—either express or implied—with respect to the results you may achieve using the vFit or NeoHeat devices. These results vary from person to person based on a variety of factors. This limited warranty is limited to the original purchaser and offered only on the vFit or NeoHeat devices purchased directly from Joylux, Mommy Matters, or from an authorized Joylux retailer or dealer. This limited warranty does not cover non-Joylux products or any product purchased from a retailer or dealer not authorized by Joylux. This limited warranty does not cover damage, defects or failures caused by abuse or misuse; improper care; impact or insertion of foreign objects; vandalism; improper storage; improper or incorrectly performed maintenance or repair; application of harmful chemicals; Acts of God, fire or water; abrasives; negligence; failure to follow manufacturer’s instructions; loss of the product; normal wear and tear; alteration; or overuse.
How long does this limited warranty last?
The limited warranty begins on the date of purchase and expires one year later.
What should I do if my Joylux device is defective?
If you discover a covered defect in materials or workmanship in your vFit or NeoHeat device under normal operating conditions before the one-year warranty period expires, contact Joylux Customer Care toll free at 1.844.872.8578 or email us at firstname.lastname@example.org for assistance. If we confirm a defect covered by this limited warranty, we will replace your device with a new device that is the same as or similar to the device you purchased.
Warranty Limitations and Disclaimers
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION).
JOYLUX RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN JOYLUX PRODUCTS AND YOUR REMEDIES FOR THE BREACH OF THIS LIMITED WARRANTY IS LIMITED SOLELY TO THE REPLACEMENT OF YOUR PRODUCT AS SET FORTH IN THIS WARRANTY STATEMENT.
THE EXPRESS LIMITED WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JOYLUX DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IF APPLICABLE LAW DOES NOT PERMIT THE DISCLAIMER OF IMPLIED WARRANTIES, THEN THE DURATION OF SUCH IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY LIMITED TO THE DURATION OF THE EXPRESS LIMITED WARRANTY SET FORTH ABOVE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL JOYLUX BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR INDIRECT DAMAGES BASED UPON BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT PRODUCT LIABILITY, TORT OR ANY OTHER LEGAL THEORY, EVEN IF JOYLUX IS ADVISED OR AWARE THAT SUCH DAMAGES MIGHT ARISE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF USE OF THE VFIT OR NEOHEAT DEVICE, COST OF ANY SUBSTITUTE EQUIPMENT, THE CLAIMS OF THIRD PARTIES OR DAMAGE TO PROPERTY. THIS LIMITATION DOES NOT APPLY TO CLAIMS FOR PERSONAL INJURY CAUSED BY A DEFECT IN VFIT OR NEOHEAT DEVICES. SOME STATES DO NOT ALLOW LIMITS ON WARRANTIES OR ON REMEDIES FOR BREACH IN CERTAIN TRANSACTIONS. IN SUCH STATES, THE LIMITS IN THIS PARAGRAPH AND THE DISCLAIMER OR EXCEPTIONS FROM WARRANTY MAY NOT APPLY.
THESE WARRANTY TERMS, CONDITIONS AND LIMITATIONS ALLOCATE THE RISKS OF PRODUCT FAILURE BETWEEN JOYLUX AND YOU, THE PURCHASER OF VFIT OR NEOHEAT DEVICES. THIS ALLOCATION IS RECOGNIZED BY BOTH PARTIES AND IS REFLECTED IN THE PRICE OF VFIT AND NEOHEAT. BY USING THE VFIT OR NEOHEAT DEVICES YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, CONDITIONS AND LIMITATIONS, UNDERSTAND THEM AND ARE BOUND BY THEM.
Joylux reserves the right to make changes and improvement to its products without incurring any obligation to incorporate such improvements in products previously sold.
This warranty is governed by the laws of the State of Washington without regard to the principles of conflicts of laws and applicable United States federal law. The United Nations Convention on Contracts for the International Sales of Goods shall not apply. YOU AGREE TO SUBMIT ANY CLAIM, DISPUTE, OR CONTROVERSY (REGARDLESS OF THE FORM OR TYPE OF ACTION) AGAINST US TO ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM UNDER ITS CODE OF PROCEDURE THEN IN EFFECT (available at http://www.arb-forum.com or via telephone at 1-800-474-2371). Except to the extent otherwise required by law, you agree that the arbitration proceedings will take place exclusively in Seattle, Washington, USA. You may be entitled to file suit under state laws without submitting your claim to arbitration first. Information on arbitration may be obtained from, and a claim may be filed with, the National Arbitration Forum at P.O. Box 50191, Minneapolis, MN 55405-0191 USA.
Time for Filing Claims
Any claim for breach of this limited warranty must commence within twelve (12) months following the original purchase of the vFit or NeoHeat device.
No Other Warranties
Unless modified in writing and signed by both parties, these warranty terms, conditions and limitations are understood to be the complete and exclusive agreement between the parties, superseding all prior agreements and representations, oral or written, and all other communications between the parties relating to the subject matter of these warranty terms. No employee of Joylux or any other party (including without limitation distributors, dealers and retailers) is authorized to make any warranty in addition to these made herein.
As used in this contract, “we” and “us” refer to Joylux, Inc. “You” refers to the original purchaser of the vFit or NeoHeat device. A waiver of strict compliance with any term herein shall not be deemed a continuing waiver or waive any other terms or conditions. We shall be excused from performance to the extent of any delay or inability to perform arising due to weather events, disasters, acts of terror, governmental action or regulation, labor or materials shortages or disputes, or other circumstances not under our control. If any term herein is illegal, invalid or unenforceable, then such term shall be ignored but the remaining terms and conditions shall remain in effect.